At Luxe Loom ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully.

Information We Collect

We may collect information about you in the following ways:

  • Account & order data: Name, email address, shipping and billing address, phone number, and payment information when you register or place an order.
  • Usage data: IP address, browser type, device information, pages visited, and referring URLs.
  • Communications: Emails and messages you send to us, including customer support and feedback.
  • Cookies & similar tech: We use cookies and similar technologies to improve your experience and analyze site traffic (see our cookie notice where applicable).

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders and returns.
  • Create and manage your account and wishlist.
  • Send order confirmations, shipping updates, and customer service replies.
  • Send marketing emails if you have opted in (you can unsubscribe at any time).
  • Improve our website, products, and services.
  • Comply with legal obligations and prevent fraud.

Sharing Your Information

We do not sell your personal information. We may share your data with trusted service providers (e.g., payment processors, shipping carriers, email services) only to the extent necessary to operate our business. We may also disclose information when required by law or to protect our rights and safety.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Payment data is processed by secure, PCI-compliant providers.

Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data.
  • Correct or update inaccurate data.
  • Request deletion of your data.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at the details below.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Order and account data are typically retained for the period required by law and our business needs.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. We encourage you to review this page periodically. Continued use of our site after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or to exercise your rights, contact us at: privacy@luxeloom.com. You may also review our Terms of Service for general use of our website.